Helpful Numbers

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Massachusetts Registry of Motor Vehicles (RMV)

P.O. Box 199100
Boston, MA 02119-9100
617-351-4500 (from the 617/781 area codes)
800-858-3926 (from the 413/508/978 area codes)

Massachusetts Office of Consumer Affairs
One Ashburton Place
Boston, MA 02108
(617) 727-7780
(888) 283-3757 (toll free, Mass only)
(508) 754-1176 x130 Worcester

Offers general advice on consumer problems; referrals to other agencies for complaint mediation; free brochures on the Lemon Aid Law, the Used Vehicle Warranty Law, the New Car Lemon Law, consumers’ auto repair rights, and Small Claims Court. Administers the state’s new and used Lemon Law arbitration programs; call for an application or download application online.

Massachusetts Office of the Attorney General
Consumer Complaint and Information Section
200 Portland Street
Boston, MA 02114
(617) 727-8400

Information on businesses’ complaint histories, general advice on consumer problems, referrals to local consumer offices or other agencies for complaint mediation or arbitration.

Local Consumer Programs:

Work in cooperation with the office of the Attorney General; mediate complaints on assorted consumer issues; Car Smart and other consumer brochures available at no cost.

Berkshire County Consumer Advocates, Inc.
Pittsfield (413) 443-9128

Bentley Consumer Action Line
Brockton (800) 273-9494

Cambridge Consumers’ Council
Cambridge (617) 349-6150

Consumer Assistance Council, Inc.
Hyannis (508) 771-0700
(800) 867-0701 (Mass only)

Fall River Consumers’ Council, Inc.
Fall River (508) 324-2672

Greater Lawrence Community Action, Inc.
Lawrence (978) 681-4990

Northwestern District Attorney/Franklin County
Greenfield (413) 774-5102 x226

Consumer Protection Program of
Community Action Council, Inc.
Haverhill (978) 373-1971

MASSPIRG Consumer Action Center
Weymouth (781) 335-0280

Medford Consumer Advisory Commission
Medford (781) 393-2460

Mayor’s Office of Consumer Affairs & Licensing
Boston (617) 635-3834

Consumer Assistance Office of Metro West, Inc.
Natick (508) 651-8812

Middlesex Community College Law Center
Lowell (978) 656-3342

Newton-Brookline Consumer Office
Newton (617) 552-7205

Norfolk County District Attorney’s Office
Dedham (617) 769-6118

Northwestern District Attorney
Office/Hampshire County
Northampton (413) 586-9225

Revere Consumer Affairs Office
Revere (781) 286-8114

South Shore Community Action Council
Plymouth (508) 747-7575
x225, 226 or 227

Mayor’s Office of Consumer Information
Springfield (413) 787-6437

Worcester Community Action Council
Worcester (508) 754-1176 x130

Better Business Bureau, Inc.

(Eastern Massachusetts, Maine and Vermont)
235 West Central Street, Suite 1
Natick, MA 01760-3767
(508) 652-4800

Better Business Bureau of
Central New England, Inc.

32 Franklin Street
Worcester, MA 01608
(508) 755-2548

Better Business Bureau of
Central New England, Inc.

(branch of Worcester)
293 Bridge Street, Suite 409
Springfield, MA 01103-1402
(413) 734-3114

Reports on businesses; brochures on auto-related topics; general advice on consumer problems; mediation of individual complaints; arbitration on behalf of certain dealers and manufacturers. Regional toll-free number for BBB Auto Line arbitration program: 800-955-5100.

Federal Reserve Bank of Boston
Consumer Regulations, Bank Examination Dept.
600 Atlantic Avenue
Boston, MA 02106-2076
(617) 973-3000

Answers questions pertaining to the Federal Reserve System’s consumer protection regulations, including regulations governing credit and leasing transactions. Handles complaints against state member banks of the Federal Reserve System. Free copies of the consumer regulations and related publications are available upon request.

Federal Trade Commission
Washington, DC 20580
(877) 382-4357

Provides publications on leasing cars, car financing scams, octane ratings, vehicle repossession, credit, and auto service contracts. Most are free; write for publications list.

Massachusetts Division of Insurance
One South Station
Boston, MA 02110-2208
(617) 521-7777

Regulates all aspects of the insurance business. Provides information and assistance on insurance related problems.

National Highway Traffic Safety
Administration (NHTSA)
400 7th Street, S.W.
Washington, DC 20590
(888) 327-4236

Maintains a hotline for reporting or obtaining information on auto safety problems. Reports on recalls and service bulletins. Provides free guides on: tire grading; auto crash results; fuel economy; odometer laws; and printouts detailing other people’s problems with the same make and model vehicle.

Small Claims Advisory Service
Phillips Brook House
Harvard Yard
Cambridge, MA 02138
(617) 497-5690

Offers advice on procedural questions concerning small claims court issues.

U.S. Department of Energy
Energy Efficiency and Renewable Energy
Inquiry and Referral Service
Box 3048
Merrifield, VA 22116

Provides free gas mileage guide, air pollution ratings, and safety information for new and used cars and trucks.