Massachusetts Registry of Motor Vehicles (RMV)
P.O. Box 199100
Boston, MA 02119-9100
617-351-4500 (from the 617/781 area codes)
800-858-3926 (from the 413/508/978 area codes)
Massachusetts Office of Consumer Affairs
One Ashburton Place
Boston, MA 02108
(888) 283-3757 (toll free, Mass only)
(508) 754-1176 x130 Worcester
Offers general advice on consumer problems; referrals to other agencies for complaint mediation; free brochures on the Lemon Aid Law, the Used Vehicle Warranty Law, the New Car Lemon Law, consumers’ auto repair rights, and Small Claims Court. Administers the state’s new and used Lemon Law arbitration programs; call for an application or download application online.
Massachusetts Office of the Attorney General
Information on businesses’ complaint histories, general advice on consumer problems, referrals to local consumer offices or other agencies for complaint mediation or arbitration.
|Local Consumer Programs:
Better Business Bureau, Inc.
(Eastern Massachusetts, Maine and Vermont)
235 West Central Street, Suite 1
Natick, MA 01760-3767
Better Business Bureau of
Business Bureau of
Reports on businesses; brochures on auto-related topics; general advice on consumer problems; mediation of individual complaints; arbitration on behalf of certain dealers and manufacturers. Regional toll-free number for BBB Auto Line arbitration program: 800-955-5100.
Reserve Bank of Boston
questions pertaining to the Federal Reserve System’s consumer protection
regulations, including regulations governing credit and leasing
transactions. Handles complaints against state member banks of the Federal
Reserve System. Free copies of the consumer regulations and related
publications are available upon request.
Provides publications on leasing cars, car financing scams, octane ratings, vehicle repossession, credit, and auto service contracts. Most are free; write for publications list.
Massachusetts Division of Insurance
Regulates all aspects of the insurance business. Provides information and assistance on insurance related problems.
Highway Traffic Safety
Maintains a hotline for reporting or obtaining information on auto safety problems. Reports on recalls and service bulletins. Provides free guides on: tire grading; auto crash results; fuel economy; odometer laws; and printouts detailing other people’s problems with the same make and model vehicle.
Claims Advisory Service
Department of Energy
Provides free gas mileage guide, air pollution ratings, and safety information for new and used cars and trucks.